Information about admission criteria and house rules when staying at Huize Agnes.

Admission criteria Agnes Manor (*)

  • Agnes House (Huize Agnes) is open to women and children who:
  • do not have a valid residence permit and whose stay in the Netherlands is illegal;
  • do not have a safe residence;
  • are referred by another organisation;
  • have a low or no income;
  • agree with the house rules;
  • agree to a probationary period;
  • sign the contract;
  • are not older than 12 years old (this applies to children of the male gender);
  • are not addicted to alcohol, drugs or gambling.
(*) exceptions only after consultation with the staff

From June 18th 2018 forward you can only apply for admission at the central intake desk at the Sleep Inn Jansveld 51 in Utrecht. Opening hours are Monday and Thursday between 13.00 hrs and 15.30 hrs.  A special telephone number will be announced in due time.

What is the purpose of your stay at Agnes House?

The purpose of your stay at Agnes House is:
  • to withdraw at safe haven.
  • to come to your senses and focus on your future.
This could mean:
  • returning to your country of origin
  • gaining a permit of residence
  • emigrate to another country
  • find daily concerns in preparation for an income; for example
    • volunteer work, babysitting, domestic help
    • courses in the Dutch language or personal development
    • the treatment of physical or psychological problems which cause to limp
  • childeren under the age of 18 go to school 

The house rules

  1. The exact location of Agnes Manor must be secret at all times.
  2. Men are not supposed to enter the house, with the exception of the police, emergency service and servicepeople.
  3. Orders of the volunteers must be followed.
  4. In the public areas the only language to be spoken is Dutch.
  5. The occupants are expected to have daily occupations, such as (voluntary)work, the care for little children, or courses.
  6. Discrimination in any kind, verbal or physical, is prohibited and leads to immediate departure of the Agnes Manor.
  7. Harassement is prohibited.
  8. Occupants with a certain income have to contribute to the living costs.
  9. Smoking and the use of alcohol and drugs are prohibited.
  10. The ……street may be accessed down to the supermarkets.
  11. Between 10 o’clock in the evening and 8 o’clock in the morning it must be quiet in the house:
    1. No cooking and washing
    2. No showering
    3. Music, radio and TV turned down
    4. Don’t laugh out loud of shout
    5. If there are sick, pregnant women or little children in the house it must also be quiet between 3 and 5 o’clock in the afternoon
  12. Do not enter someone else’s room without permission.
  13. It is prohibited to hit children.
  14. Children under the age of 4 can not be left alone, except when they are in bed or in a box.
  15. Children sleep in their own bed and must be in bed at 8 o’clock in the evening .
  16. Shouting, yelling and arguing are not permitted.
  17. Walk slowly on the staircases and don’t run in the house.
  18. Conversations and contact with people other than the occupants, the volunteers or aid workers must be arranged outside the door.
  19. The front door may only be opened after you have seen by camera who wants to enter. Strangers are not allowed to enter.
  20. Visits of women and children is only possible with permission of the staff.
  21. Nightly absence must be reported at one of the volunteers.
  22. It is not allowed to have any guests.
  23. The private rooms are looked after by its occupants.
  24. All the other rooms are commonly looked after.
  25. Except for fishes it is not allowed to have pets.
  26. Dutch lessons are mandatory.

Complementary rules

  1. Be respectful to one another: so no talking loud and laughing. Turn down the radio, tv and.
  2. Do not enter someone else’s room without permission.
  3. If something is missing in the house, report this to one of the volunteers.
  4. If something is broken, report this to the coordinator.

Instructions houskeeping Agnes Manor

The next instructions are ment for:

  1. a better hygiene,
  2. the protection of the environnement,
  3. a reduction in costs.

In general

  • Keep broken lightbulbs and fluorescent tubes seperately, this is chemical wast don’t throw them in the normal litter bin.
  • Textile, clothes and Shoes must be hand in for re-use.
  • The heating in the corridor must not be turned on unless the wether is really cold. The heating should never be over 1.
  • It is prohibited to throw wet babytissues, sanitary towels, pant-liners or tampons in the toilet.
  • It is prohibited to throw oils or any other greasy materials in the sink.
  • The refridgerator must be thawed once a month.
  • Leaking taps must always be closed.

Kitchen and cooking

  • Turn the hood on when you start cooking, and turn ito ff when you are finished.
  • It is better to use gas than the microwave.
  • It is better to use the kettle than the cooker.
  • Always cook with the lid on top of the cooking pan.
  • Always use the precise amount of water whenyou cook something.
  • When the water starts boiling in the cooking pan, turn off the gas.
  • Water that is used for cooking vegetables can be trown in the garden.
  • Always cover prepared food and put it in the fridge.
  • The kitchendoor should be closed as soon as possible.
  • Use all the food there is, don’t throw anything away.
  • You should only turn the dishwasher on when it is is full.
  • During the manual wash up you must not keep the water running.
  • Use as little washing-up liquid and detergent as possible, they are already strongly concentrated.
  • Greassy pans must be wiped with kitchencloth before you start washing up.
  • Waste of organic food and flowers must be trown in the brown bin.
  • Paper, glass, cork, foil and plastic boxes must be keep apart for re-use.
  • It is prohibited to throw oil or greasy material in the toilet or the sink. Put them in a bottle or a jar and put them in the orange box.
  • Never throw little chemical waste,cosmetics, medication, pens or batteries in the normal garbage bin, put them in the orange bin.
  • Fold together empty milk or juice packages, don’t put anything in them.
  • The refridgerator must be thawn once a month.

Washing and ironing

  • You can only turn on the washing machine when the drum is full.
  • White and coloured laundry must be washed seperately with the right detergent.
  • Use as little detergent as possible.
  • Don’t use any fabric softner.
  • Put the detergent in a ball and put it in the washing machine.
  • White laundry must be washed at 40 degrees.
  • Coloured laundry must be washed at 30 degrees.
  • Extra rinsing is not necessary.
  • Laundry with a lot of stains should be pre-treated.
  • Wet dirty laundry must be dried before you put it in the laundry-basket.
  • Laudry should always bed ried in the garden or shed, never in your room.
  • Iron as little as possible.


  • The dirty water from washing or sweaping the Floor must be thrown in the toilet.
  • The toilet must always be the last thing to clean.
  • Don’t use the toilet detergent more than once a day.
  • Detergents and abrasive should be used as little as possible.
  • It is prohibited to throw any wet babytissues in the toilet.

Proper hygiene

  • Take less showers and try to keep it as short as possible.
  • Don’t use too much shampoo, soap, toothpaste or showercream.
  • First wash your hair and body, then rinse under the shower.
  • First wash your hands with soap, then rinse with water.
  • Close the tap when you are brushing your teeth, use a cup.
  • Remove your own hair from the pluck or the sink.


  • Never put the heating higher than 3.
  • If you go out, turn off the heating or put it on 1.
  • Put the heating on 1, 1 hour before you go to bed.
  • Always close doors.
  • Turn the heating off once a day, open your windows after 30 minutes to ventilate.
  • Never open windows with the heating on.
  • When you’re cold, start moving, put on some warm clothes and ask for an extra blanket.
  • The heating in the corridor can only be used when the wether is really cold. The heating should never be over 1.
  • When it gets dark close the curtains.
  • Do not put any cushions, closets, bed or couches against the heating, unless there is a distance of 20 cm.

Own room

  • Rechargers of phones or other machines must be removed from the power point if not used.
  • Never leave televisions, computers, radios or other machines on standby, turn them off.
  • Remove lamp plugs with a dimmer switch from the power point if not used.
  • Switch off lights if there not necessary